As many of you know my wife and I have owned a business for several years, most of our staff are younger "adults" and mostly younger ladies...... ahh girls. For years both my wife and I have thought with us getting older our communication skills have declined due to.... well us turning into our parents. I have been hearing more and more media reports about the millennial generation and have just really started paying attention and researching it a little. A friend of mine posted this video on his Facebook page "working with millennials can be a challenge", it really hit home with some of the difficulties we have supervising some of our staff. I have many examples of our frustrations, but here are two recent ones.
I bought a space heater to use in our lower office since in extreme cold weather it doesn't heat as well as other areas. I took it in the tech area and opened the box and quickly determined it was a simple set up. Simply remove two screws from the top of the unit, line holes in handle with the screw holes and replace screws. I was in the tech area and present was myself, our lead tech and a assistant. I ask the assistant if she would like to get it set up and she was eager to do so. So I went through the three steps of removing two screws and attaching the handle and proceeded BSing with our lead tech, we were still next to the assistant. Within a few minutes the lead tech looked at the assistant, who at this point had five screws removed from the unit and still removing more, he informed her she did not need to take all those out just the two on the top. She looked at him and in a angry tone snapped at him, saying "I know that!" Well being an old "get off my lawn" type of a guy I asked her if she knew she only had to take out the top two screws why the he!! Do you have all these others out? Long story short, I had destroyed her day, also the rest of the staff heard all about for the rest of the day.
Try to make example two shorter. Another younger assistant, different one from example one, had entered a cash sale in the computer as a credit card sale which my wife happened to catch during the day. My wife informed her of her error and explained it could cause some problems for others when closing out the books at the end of the day. She looked at my wife and said she had done it because she likes the calculator on the computer better than the hand held calculator we have on the counter....... that's it, the whole story, all of her explaination...... with logic like that my wife said she just was at a lost for words, my wife said she had to go in her office until her stunned mind could regroup. :shock:
What my wife and I got out of the video is it is not as much our commutation as it is the give it to me now, it's mine because I want it generation.....wife and I aren't changing and they can look at their paycheck as a participation trophy....... but in our world they may lose their right to participate at our business. Just a rant this morning, sorry for the wordy rant.
Anyway here's the link to the video and why I refer to them as snowflakes also.
https://m.youtube.com/watch?v=RklUQ73fyuE
I bought a space heater to use in our lower office since in extreme cold weather it doesn't heat as well as other areas. I took it in the tech area and opened the box and quickly determined it was a simple set up. Simply remove two screws from the top of the unit, line holes in handle with the screw holes and replace screws. I was in the tech area and present was myself, our lead tech and a assistant. I ask the assistant if she would like to get it set up and she was eager to do so. So I went through the three steps of removing two screws and attaching the handle and proceeded BSing with our lead tech, we were still next to the assistant. Within a few minutes the lead tech looked at the assistant, who at this point had five screws removed from the unit and still removing more, he informed her she did not need to take all those out just the two on the top. She looked at him and in a angry tone snapped at him, saying "I know that!" Well being an old "get off my lawn" type of a guy I asked her if she knew she only had to take out the top two screws why the he!! Do you have all these others out? Long story short, I had destroyed her day, also the rest of the staff heard all about for the rest of the day.
Try to make example two shorter. Another younger assistant, different one from example one, had entered a cash sale in the computer as a credit card sale which my wife happened to catch during the day. My wife informed her of her error and explained it could cause some problems for others when closing out the books at the end of the day. She looked at my wife and said she had done it because she likes the calculator on the computer better than the hand held calculator we have on the counter....... that's it, the whole story, all of her explaination...... with logic like that my wife said she just was at a lost for words, my wife said she had to go in her office until her stunned mind could regroup. :shock:
What my wife and I got out of the video is it is not as much our commutation as it is the give it to me now, it's mine because I want it generation.....wife and I aren't changing and they can look at their paycheck as a participation trophy....... but in our world they may lose their right to participate at our business. Just a rant this morning, sorry for the wordy rant.
Anyway here's the link to the video and why I refer to them as snowflakes also.
https://m.youtube.com/watch?v=RklUQ73fyuE