That's how it is here and we are in a rural area.
The hospital here has been pretty overwhelmed here lately and it seems that the nursing and office staff is being affected maybe the most. My wife can usually get her patients into the office in a week or so but she booked out a month or more for doing people's surgeries. If it's an emergency, you go to the ER.
Oh they have a computer patient portal alright, that works about like all computer programs. Sometimes you can get logged into it and a whole lot of the time you can't . Then you have to spend hours on the phone with someone in their IT department tring to figure out why it's not working.If one stays within a hospital system they usually have a patient portal that allows the patient to see all labs, appointments, diagnosis, and can use to ask questions or fill prescriptions on their computer. It also lets all the doctors dealing with a patient see what they diagnosed/prescribed. Helps to keep everyone focused and not overlapping
When the first person you talk to can't get it to work. They transfer you to the next one they can't figure out why it won't work. That goes on until when they go to transfer you to someone else you mysteriously get a recording saying " If you would like to make a call, please hang up and dail again "
When you call back it's the same thing all over.
If they put the results in the mail and send it to you. Your going to get them.
That portal crap was what sent me a notice that I had an appointment for that day but when i got there didn't show up in their computer. The computer generated message reminding me of the appointment that came from that portal crap told me to answer yes if i was coming and no if i wasn't.
When i showed the desk clerk the portal computer generated message that I had gotten on my smart phone showing I had ,answered yes too and sent back to them. That for some reason didn't show up in their computer. I think had something to do with the woman breaking down crying.
Working with computers is part of my job. Has been for over 25 years. Started working with computers before that when I got a 2 year diploma in electronics electronics, 2 semesters at at junior college in electronics.
Got the first computer the company that I work for now started out with before they gave anyone else a computer in the part of the company I work for. They went from that one computer to every employee having either a iPad, laptop, or desktop computer. I personally have 4 different computer's that I have to use on a daily bases. Real familiar working close with IT techs regular following instructions over the phone sometimes for hours fixing problems like the ones medical facilities have with their portal.
Computers have came a long ways and are alot more dependable that they were 25 years ago but are still machines they malfunction and have problems.
And they have alot of trouble with useing them in hospitals and other businesses.