I've been waiting for some time to jump on a thread like this one. We bought a HP printer several years ago and the support was pathetic? I don't remember what model it was but I still remember the last encounter I had with their support people. I can describe it with one word. RUDE! I returned the printer and replaced it with a Lexmark all in one. The printer held up but the Fax croaked on me.
From there I switched to an Epson Workforce 545. We've had it for over a year without any problems and as far as refills, we order from LD Products as they are quite a bit cheaper than Epson ink tanks. It: copies, faxes, scans, prints, is wireless and can print photos which I've never used. I would recommend it ............ so far. I'd give the Epson 545 a 5 star rating at this point.