I feel violated

Jogeephus

Well-known member
Joined
Jul 17, 2006
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24,228
City & State/Province
South Georgia
Went into Books a Million to buy my daughter a gift and was at the checkout when the cashier said I had bought enough books to "win" three free magazines if I wanted them. He then said, "if you wanted magazines which ones would you choose. I told him three I know my wife and daughter like to read and then I asked him what are the stipulations because nothing is "free". He said they would expire in 3 months. Just a sample subscription. Remembering the old time magazine ploys I recall as a child I asked what happens then? - do they automatically charge my credit card if I don't jump through all sorts of hoops to cancel it? He said, "yes, they will automatically charge your credit card at the end of three months but its a really good deal".

I told him I'm not interested then. He then said it was too late, my information was already in their system. I told him NO, I haven't signed the receipt yet just cancel the whole transaction and I'll pay you cash. NO, he said, he couldn't do that, I was already in the system! Sometime about this time I began to get pi$$ed off and I asked him how on earth did they think they had the right to give my credit card information to a third party when I haven't agreed to ANYTHING and have NOT even signed the receipt. People were backing up behind me and I could tell I was about lose my cool so I tried to calm it down before the called the law on me for disturbing the peace. I asked him again to cancel the transaction and he said he couldn't but I could, all I needed to do was call the number on the brochure he forced on me. So to diffuse the situation I moved to the side where others could checkout and called the number and got a computer operated system that was near about maize like and after about 10 minutes I gave it up and walked over to the counter and asked to speak to the manager. She had already seen the commotion and was standing there. We went through the same routine and I was told the same thing and how IT WAS SUCH A GOOD DEAL and she couldn't understand why I objected to it.

I explained to her I came in the store to buy a present for my daughter and did not come in to by magazines nor did I feel it right for them to give my credit card information to another company and force me into an agreement without my permission. I told her if she did not see a problem with this herself then she was in for a rude awakening one day when she came to the realization that her company is run by a bunch unethical people who put their interests over that of their customer. I told her that while she might not be able to do something about it I'm sure there is someone up the ladder that can and I will find this someone and give them an ear full.

I did find him and I did give him an earful. Maybe its just me but I find with all the problems with identity theft this is completely wrong for them to do stuff like this. I seriously doubt the average person would have realized what they were doing and how they just nonchalantly open the doors to someone to get into their finances. So unless you want some magazines stuffed in your mail box that you don't really want and someone drafting your accountant without your knowledge I'd be real careful when the cashier tells you you "won" something.
 
Jo, I consider myself to be a peace loving, even reserved person but in circumstances like the one you described, I don't give one hoot and a holler about appearance, ethics, good behavior or anything else. I have had similiar events and have gotten into some trouble. I can no longer take this kind of crap. There was a time in my life when something like this would intimidate me and rather than embarrass myself I would let them get away with this kind of non-sense.

Have you ever tried to call your internet provider and get your service changed? It is near impossible. I never never curse unless it is one of these rare events when nothing seems to work.

Wow!
 
I believe that they are the ones that violated the law myself. I can't see where there's a contract till you sign the receipt. Seems like a bunch of BS to me.
 
I agree Highgrit. This is wrong on so many levels. I don't think I'll be shopping there anymore. The corporate guy told me they had done it wrong too and there would be some "re-training". Sounds like plausible deniability. Blame the cashier. Right. We both know full well corporate office knows full well what they are doing and they figure the one or two people that calls their bluff is a small price compared to the money they will get from the bird dog fee.
 
A letter or email to the Attorney Generals office seems appropriate to me, or better yet an official criminal complaint. If they transmitted your CC info to a 3rd party without your explicit, or even implied, consent, that sure sounds like it crosses the line into fraud and maybe a few RICO charges. Perhaps that would have a real effect on their "retraining".
I would advise against doing further business with them. At the very least, they've shown an intense lack of respect for your personal information.
 
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Wow! What a racket. I'm with cottagefarm, report this to your state attorney general because "consumer protection" is under their duty roster. Maybe the attorney general in the home state of this corporation would like to know about it, too.

And I don't believe for a minute that the transaction couldn't be voided because the cashier "did it wrong".
 
I have been trying to figure this out myself this very afternoon. Seems like everywhere I go on the internet I run into this. I don't know what I am signed up for and what I am not.

I refused to do business with one outfit because of this. You subscribe to their service but after that they just keep subscribing you automatically. YOU have to tell THEM you don't want it.
Who has time to keep up with all of that!
I really did want their service, but not at the cost of giving my future to them.

There is another outfit that I don't know if I am signed up or not. They hit me with so many e-mails with so many products and offers that I am very confused.

Seems this is the same as if you go to the grocery store and buy some groceries using your credit card and they keep on charging you for more groceries even if you don't go to the store.

They is just a big rip off and I'm sure they call it marketing. :mad: :mad: :mad:

If my post is confusing it is because I am confused. :? :? :?
 
Get the clerk’s name that did this and the managers name and take them both to small claims court. If you can't get their address use the stores address.

Go to the courthouse and ask them for the paperwork for small claims, This is real easy to do and, at least in my state, the fee is only around $50.00 and they will serve the papers on them so all you have to do is make out the paperwork (one sheet of paper).

If you do this, find out what the maximum you can claim under small claims and ask for that much. (It's around $4,200.00 in my state) This will do several things. # 1 If they do not show up then you win what you asked for (this gives them an incentive to show and to take the case seriously) # 2 You can always go down on what you are asking for but you can't go up.
# 3 If they are smart they will take care of the problem before the court date.

PS. If they do take care of it do not drop the case unless they reimburse you for the filing fees etc. They will pay instead of wasting time going to court. When this is done just go to the court and tell the clerk you want to drop the case.

So it will not cost you anything and you will get some satisfaction.
 
I would have been more than irritated as well. A good credit card company will investigate that for you if you request it. My experience is they can get a lot accomplished in a hurry, especially with no signed receipt. At least Discover seems to have some teeth to their fraud inquiries.

I've also discovered a recording app on my phone works really well to gain compliance of a difficult individual.

I start with letting them know, I feel the need to inform them that our conversation is being recorded now and to recap our conversation as I understand it so far...

I've been able to find some satisfaction that way without having to raise my blood pressure as much. Works for phone calls as well.... except Honda :D, they don't mind being rude and hanging up immediately. Something to do with them not wanting to have to recall millions of dollars worth of faulty engine blocks, but they did replaced the rice burner and all the associated labor to the tune of $4,500.
 
I'm a bit confused. Why did you stand aside and let others go ahead of you while waiting for a resolution of your problem? Never, never, never give up you place in line. Period.

I once held up a departing flight for 30 minutes while the pilot got a decision on wether I could have my wheelchair stored onboard (it's the law). In fact, since I was pre-boarded, I didn't allow any more passengers to board until we settled my problem. I stood in the isle until resolved. I'll be damed if I'm going to let any additional patrons to do their business and spend their money while I wait for idiots to figure out what is right and legal. Hold up their schedule and they tend find need a need for speed.

On that flight, the local city/county LEO representative wanted me to get off the plane to deal with "my" problem. I told them they had no authority "on the plane" and that they were dismissed. The problem was quickly resolved only because I knew the law. I was right and they were wrong. Stand your ground has many meanings.

Sometimes, K.M.A. is the only response that gets attention.
 
gimpyrancher":2dhny8hk said:
I'm a bit confused. Why did you stand aside and let others go ahead of you while waiting for a resolution of your problem? Never, never, never give up you place in line. Period.

I once held up a departing flight for 30 minutes while the pilot got a decision on wether I could have my wheelchair stored onboard (it's the law). In fact, since I was pre-boarded, I didn't allow any more passengers to board until we settled my problem. I stood in the isle until resolved. I'll be damed if I'm going to let any additional patrons to do their business and spend their money while I wait for idiots to figure out what is right and legal. Hold up their schedule and they tend find need a need for speed.

On that flight, the local city/county LEO representative wanted me to get off the plane to deal with "my" problem. I told them they had no authority "on the plane" and that they were dismissed. The problem was quickly resolved only because I knew the law. I was right and they were wrong. Stand your ground has many meanings.

Sometimes, K.M.A. is the only response that gets attention.

My hero for the day!!! Stand up people, we have rights also!
 
Jo, you kept your cool a lot better than I would have, could have. Everyone in line would have heard me ask several time who gave the store authority to give my credit card info to a third party without my permission.

Cottagefarm, after your response I'm going to do my very best to stay on your good side! :D That would certainly get tails tucked and corporate attention.
 

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