Born2Run
Very interesting subject for sure. First a little backround:Linda and I built the current facility expanding cow numbers from 48 with no help, to 200 and needing help. At that time, looking back, we were somewhat unprepared in the art of hiring help. 11 years and several......... employees later I can say that we have learned a LOT.
I feel strongly that keeping help starts with hireing the correct people! Some of those first folks were good and we just didn`t know how to bring that out in them while others never would have made it in the door today. As I sit here thinking I can`t help but chuckle to myself about all the past employees, why they left, and what part they and we played in that decision. I guess the point here is this: Today, with excelent help in place it is our basic responsibility to ensure that every new hire has proper knowlege to do their job, a good work ethic, and most importantly, integrity. One rotten apple WILL spoil the whole bushel.
With that out of the way, how do we keep people happy? While pay has been proven time and time again to not be the most important thing to an employee, as you have said, but does underlie all else and absolutly must be at a respectable level. Not just as it compares to wages in the area but also from the standpoint of what would it take to get me to do that job? and can this person possibly live their reasonalbe lifestyle on the wage? So for us, we don`t spend much time worrying about wether we pay mor or less than our neighbor but when we do look at that, we find that we are usually paying as much or more.
We do have a bonus program for the milking staff that pays on a per shift worked basis. The amount of that bonus is based on quality and volume for the month and is shared equally per shift worked. This has went well and we like it because it tends to not only keep each person doing a good job but gives them a reason for helping their co-workers do a good job also. We also like to give special bonuses that are tied to a specific good job because we can assosiate it with that good job as opposed to a regular Christmas bonus for example.
I belive that keeping people challenged and involved is huge. As with your boss, we send people to events that will help them be able to take ownership of solutions and improvements within their department. We aticipate boredom or a sence of being overwhelmed and make changes. It is important to "let people do their job". Keeping in mind that we hired the right person, we try not to look over their shoulder but rather make sure that they know we are available as a resource. I don`t have time to micromanage their time anyway. We try hard to, at a minnamum, say hi to everyone on a daily basis and show some intrest in their life outside the farm. And of course if there is a problem we will handle it in a descrete manner.
Now in defence of the Boss. I personally know that the owner/boss can have bad days or weeks just like employees and may........ on ocasion, "not get it right". While I don`t know the details surrounding the mentioned comments, I applaud you for getting past them! And that is were that employee integrety comes in that I mentioned earlyer.
Well this is a big subject and I am sure that I missed some stuff. Any other questions, feel free to ask.
Jerry