Peg -
The doorbell and doorbell button have dip switches. There are probably a bank of 4, or perhaps 6 or 8 switches in each. Each little switch is going to be marked something like A on one end, and B on the other, or perhaps on and off. The problem you're having is that the switch and the doorbell dip switches are not matched. Pull the covers off and make sure they are set identical. Get out your glasses and a toothpick and you can fix it yourself! Good luck. :wave: