That's odd. I have written through them since 2000 and never, ever during business hours, have they NOT answered the phone. 1-800-874-9191. Or, if you are insured now through an independent agency, get them to submit an application for you. If you are insured through a captive agency, they can;t dop it.Eqgroup doesn't even respond. Exactly what I expected. As I said before, I contacted every insurance company and independent broker in the area.