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Non-Cattle Specific Topics
Coffee Shop
Mc Donald's New Burger
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<blockquote data-quote="Lammie" data-source="post: 351280" data-attributes="member: 3306"><p>I read a book last year called <u>Broken Windows</u> , I can't remember the author. Good book. He talks a lot about McDonald's as a symbol of how American business went out the window when the emphasis was placed purely on profit and not on customer satisfaction. When Ray Crock was still a live, he insisted on the stores being super clean with polite, knowledgeable staff. He had a vested interest in each franchise. It was a part of the corporate philosophy. When he died and all that kinda went away and my experience is that the McDonalds' of today are not the places I went as a kid in the seventies. I don't want to eat somewhere nasty. Seen their restrooms? Talk about gross! :x</p></blockquote><p></p>
[QUOTE="Lammie, post: 351280, member: 3306"] I read a book last year called [u]Broken Windows[/u] , I can't remember the author. Good book. He talks a lot about McDonald's as a symbol of how American business went out the window when the emphasis was placed purely on profit and not on customer satisfaction. When Ray Crock was still a live, he insisted on the stores being super clean with polite, knowledgeable staff. He had a vested interest in each franchise. It was a part of the corporate philosophy. When he died and all that kinda went away and my experience is that the McDonalds' of today are not the places I went as a kid in the seventies. I don't want to eat somewhere nasty. Seen their restrooms? Talk about gross! :x [/QUOTE]
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