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<blockquote data-quote="CottageFarm" data-source="post: 1114162" data-attributes="member: 16552"><p>"Customer Care" is HD's equivalent to a PD's "internal affairs".</p><p>They're quick to respond and heads will frequently role at the store level even when it's the customer in the wrong, not the store</p><p>You generally will only need to mention contacting them and the store employees will jump.</p><p></p><p>Like I said, a bad manager is the exception, but it does sound like you have one of the not very good ones. </p><p>It's not a bad thing to let HD know about recurring service problems. Try the store manager 1st, if the problems continue, move up the chain of command. They'll eventually get rid of the manager if there are ongoing service problems</p></blockquote><p></p>
[QUOTE="CottageFarm, post: 1114162, member: 16552"] "Customer Care" is HD's equivalent to a PD's "internal affairs". They're quick to respond and heads will frequently role at the store level even when it's the customer in the wrong, not the store You generally will only need to mention contacting them and the store employees will jump. Like I said, a bad manager is the exception, but it does sound like you have one of the not very good ones. It's not a bad thing to let HD know about recurring service problems. Try the store manager 1st, if the problems continue, move up the chain of command. They'll eventually get rid of the manager if there are ongoing service problems [/QUOTE]
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