Have had Dish Satellite TV for will be17 years 6 months from now. Have had the same package for the last 12 years, same equipment everything. Knew the price for the Service had increased during that time which is to be expected.
But it got to where there were more and more commercials that started out about 5 minutes interruption of the programs you would be watching. Which wasn't that big of a deal but those commercials eventually got to be longer and longer to the point they was lasting 15 sometimes 20 minutes. And even then got more frequent. Instead of one commercial an hour. It grew to two then three.
So I got to where I would record what I wanted to watch and fast forward through the commercials which was a pain to mess with. So a couple of weeks ago my service quit working as it has occasionally over the years. But no biggie, have a service contract, call their technician and they would have it fixed either that day or the next at the latest. Then that got to where they would take two or three days before they would get around to fixing it. Which wasn't that big of a deal. Usually had lots of things recorded that I could watch.
But as of about a month ago. It was going to take them 3 weeks before a tech could come fix the problem. Wife had been working them and they told her that because our equipment was so old that it might be beyond repair and that we might have to up grade. Told her that they had a new package deal with basically the same programming we have always had but you could avoid any commercials or interruptions from 7 a.m in the morning through 4 a.m to the next morning !!! Great deal !!! No more having to fast forward through commercials. Called Hopper Dish service because your service hops right past any commercials.
Wife's says it's $ 9 a month more. We was already paying $ 141 a month. Which the last I knew of was around $ 111 a month but had gradually creep up
Well I thought heck $ 9 a month more to avoid commercials would be worth every penny of it. Tell the wife heck yea let's up grade. They come out and wife and I both watch them hook up our new service. Tech says you can set it up to block commercials from 7 a.m to 4 a.m the next morning or anytime between those hours. How do you want it set ? Why from 7 a.m. to 4a.m. of course I tell the technician. And if possible set it where I don't get any commercials period, none at all. Tech says can only block them from 7a.m. to 4 a.m. So sets it up. We are watching and listening to his operating instructions. And BAM !!! a commercial pops up !!!!? Tell the technician " Hey that's not going to work !!! We up graded to the hopper package right ? No commercials because we are paying more for the same service we was getting for $ 9 a month less before we up graded and still getting the same service but only no commercial interruptions. "
The technician says well yes that's why it's called hopper. But because these companies pay us to advertise their commercials we still have to play them on all Dish channels.
I told him BS that's no going to happen. Spent over an hour on the phone with dish arguing with them and they tried every way in the world to lie their way out of it. Tried offering me their age 55+ senior discount for seniors packages which is a crock. Oferred me a cheaper package with less channels, still full of commercials. Every thing they sell has advertising in all the packages they sell. And the way they was going to give me this package for senior citizens was to do away with my service I have now and sell me a cheaper package they offer to new customers just starting with dish. That being 2 months free of dish TV on the package you buy and one free $ 8 dollar movie during each of those two months. And then you pay full price.
That's their senior or age 55+ deal ??? And I was locked in to where I could have keep the service I had to where they couldn't increase my rates AS. much as they will be doing every 2 years from now own if I keep their service.
But it got to where there were more and more commercials that started out about 5 minutes interruption of the programs you would be watching. Which wasn't that big of a deal but those commercials eventually got to be longer and longer to the point they was lasting 15 sometimes 20 minutes. And even then got more frequent. Instead of one commercial an hour. It grew to two then three.
So I got to where I would record what I wanted to watch and fast forward through the commercials which was a pain to mess with. So a couple of weeks ago my service quit working as it has occasionally over the years. But no biggie, have a service contract, call their technician and they would have it fixed either that day or the next at the latest. Then that got to where they would take two or three days before they would get around to fixing it. Which wasn't that big of a deal. Usually had lots of things recorded that I could watch.
But as of about a month ago. It was going to take them 3 weeks before a tech could come fix the problem. Wife had been working them and they told her that because our equipment was so old that it might be beyond repair and that we might have to up grade. Told her that they had a new package deal with basically the same programming we have always had but you could avoid any commercials or interruptions from 7 a.m in the morning through 4 a.m to the next morning !!! Great deal !!! No more having to fast forward through commercials. Called Hopper Dish service because your service hops right past any commercials.
Wife's says it's $ 9 a month more. We was already paying $ 141 a month. Which the last I knew of was around $ 111 a month but had gradually creep up
Well I thought heck $ 9 a month more to avoid commercials would be worth every penny of it. Tell the wife heck yea let's up grade. They come out and wife and I both watch them hook up our new service. Tech says you can set it up to block commercials from 7 a.m to 4 a.m the next morning or anytime between those hours. How do you want it set ? Why from 7 a.m. to 4a.m. of course I tell the technician. And if possible set it where I don't get any commercials period, none at all. Tech says can only block them from 7a.m. to 4 a.m. So sets it up. We are watching and listening to his operating instructions. And BAM !!! a commercial pops up !!!!? Tell the technician " Hey that's not going to work !!! We up graded to the hopper package right ? No commercials because we are paying more for the same service we was getting for $ 9 a month less before we up graded and still getting the same service but only no commercial interruptions. "The technician says well yes that's why it's called hopper. But because these companies pay us to advertise their commercials we still have to play them on all Dish channels.
I told him BS that's no going to happen. Spent over an hour on the phone with dish arguing with them and they tried every way in the world to lie their way out of it. Tried offering me their age 55+ senior discount for seniors packages which is a crock. Oferred me a cheaper package with less channels, still full of commercials. Every thing they sell has advertising in all the packages they sell. And the way they was going to give me this package for senior citizens was to do away with my service I have now and sell me a cheaper package they offer to new customers just starting with dish. That being 2 months free of dish TV on the package you buy and one free $ 8 dollar movie during each of those two months. And then you pay full price.
That's their senior or age 55+ deal ??? And I was locked in to where I could have keep the service I had to where they couldn't increase my rates AS. much as they will be doing every 2 years from now own if I keep their service.
