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<blockquote data-quote="flaboy" data-source="post: 526751" data-attributes="member: 1726"><p>Don't want to steal your thunder cfpinz but you make a good point. Good customer service is hard to find the these days. </p><p></p><p>I had a 5 gallon water cooler and the top blew off on the interstate somewhere. I knew it was my fault for not screwing it down hard so I sent Igloo and email asking how I could buy a replacement lid. Next day I had an email asking for my address. They said they would ship me a new one no charge. Guess all my water coolers going forward will be Igloo brand.</p><p></p><p>I had purchased from ACE Hardware. Their response was "you will have to purchase a whole new unit".</p></blockquote><p></p>
[QUOTE="flaboy, post: 526751, member: 1726"] Don't want to steal your thunder cfpinz but you make a good point. Good customer service is hard to find the these days. I had a 5 gallon water cooler and the top blew off on the interstate somewhere. I knew it was my fault for not screwing it down hard so I sent Igloo and email asking how I could buy a replacement lid. Next day I had an email asking for my address. They said they would ship me a new one no charge. Guess all my water coolers going forward will be Igloo brand. I had purchased from ACE Hardware. Their response was "you will have to purchase a whole new unit". [/QUOTE]
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