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The Problem With Customer Service...
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<blockquote data-quote="Frankie" data-source="post: 418890" data-attributes="member: 13"><p>I think too many people aren't <strong>rewarded</strong> for "taking ownership of their workplace." I know a young man who helped build a business from practically nothing to a $3-4 million dollar year organization. He really devoted 15 years of his life to it. The owner pretty much turned it over to him to run the last eight years. He got a good salary, but spent 12-18 hours a day there. When he finally burned out and left, the owner didn't even show up to say thank you, much less some sort of bonus. I also know some local ranchers who complain that they can't hire any full time help. I can see why. They work from dawn to dusk, seven days a week. That's fine; it's their ranch, their future. But most employees want a life, too. They're not motivated to work the same hours. Wages for middle income employees have been stuck for years, barely keeping up with inflation. Jobs aren't the life time committments they used to be. I don't expect to see people make the committments to employers they used to make when employers aren't making the same committments.</p></blockquote><p></p>
[QUOTE="Frankie, post: 418890, member: 13"] I think too many people aren't [b]rewarded[/b] for "taking ownership of their workplace." I know a young man who helped build a business from practically nothing to a $3-4 million dollar year organization. He really devoted 15 years of his life to it. The owner pretty much turned it over to him to run the last eight years. He got a good salary, but spent 12-18 hours a day there. When he finally burned out and left, the owner didn't even show up to say thank you, much less some sort of bonus. I also know some local ranchers who complain that they can't hire any full time help. I can see why. They work from dawn to dusk, seven days a week. That's fine; it's their ranch, their future. But most employees want a life, too. They're not motivated to work the same hours. Wages for middle income employees have been stuck for years, barely keeping up with inflation. Jobs aren't the life time committments they used to be. I don't expect to see people make the committments to employers they used to make when employers aren't making the same committments. [/QUOTE]
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