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The Problem With Customer Service...
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<blockquote data-quote="Lammie" data-source="post: 418841" data-attributes="member: 3306"><p>Is that you can't get any. Yesterday was my son's 13th birthday. He knew what he wanted, and being as I am 43 and stump dumb on these matters, just took him to wallie world to let him pick it out himself. That was my first mistake, I realize...</p><p></p><p>He wants a Nintendo DS, which is a hand held gaming system. Good for car trips. They are kept locked in a display case. I told the boy, once he had located what he wanted, to find a friendly sales associate and ask politely if he/she could unlock said display case. </p><p></p><p>I stood there waiting for some time. No one came. Boy comes down the aisle with no friendly sales associate. I asked him what was up and he said no one would listen to him. Now, he's a little shy, so I tell him to go back one more time. This time I followed him. He asked a guy in the blue vest if he could unlock the display case so he could get a DS. </p><p></p><p>Guy look right at him and walked away. </p><p></p><p>So then there are four, count 'em FOUR people in blue vests standing by the rigister. Now, it is not a busy day in electronics and there are no customers. They are all talking about something of great import. I send Boy out there. I stand at a distance to watch. </p><p></p><p>Boy asked for help, no one acts like they heard him. Boy repeats request. Same response. I prompt Boy to ask again. This time, someone WAVES HIM OFF and says "Just a second". </p><p></p><p>Then <em>all four of them walk off</em>. I have now made eye contact with the cashier, a little blonde thing of about 17, who jumps into action, asking guy walking away if he could help Boy. Guy walks off. </p><p></p><p>I had had enough at this point. I stepped out and asked when anyone was ever going to assist this PAYING CUSTOMER, who wants to spend 129.99. I asked to speak to the department manager, who was one of the people who had walked away... I remended him that WalMart was founded on the principles of value and customer service. I told them that their customer service sucks and that I would not be trading with this store again, and I would tell everyone I know. </p><p></p><p>You've been told. Man, I hate going all Mama on someone. There are a lot of ignorant folks out there. I'm going to shop online as much as I can from now on.</p></blockquote><p></p>
[QUOTE="Lammie, post: 418841, member: 3306"] Is that you can't get any. Yesterday was my son's 13th birthday. He knew what he wanted, and being as I am 43 and stump dumb on these matters, just took him to wallie world to let him pick it out himself. That was my first mistake, I realize... He wants a Nintendo DS, which is a hand held gaming system. Good for car trips. They are kept locked in a display case. I told the boy, once he had located what he wanted, to find a friendly sales associate and ask politely if he/she could unlock said display case. I stood there waiting for some time. No one came. Boy comes down the aisle with no friendly sales associate. I asked him what was up and he said no one would listen to him. Now, he's a little shy, so I tell him to go back one more time. This time I followed him. He asked a guy in the blue vest if he could unlock the display case so he could get a DS. Guy look right at him and walked away. So then there are four, count 'em FOUR people in blue vests standing by the rigister. Now, it is not a busy day in electronics and there are no customers. They are all talking about something of great import. I send Boy out there. I stand at a distance to watch. Boy asked for help, no one acts like they heard him. Boy repeats request. Same response. I prompt Boy to ask again. This time, someone WAVES HIM OFF and says "Just a second". Then [i]all four of them walk off[/i]. I have now made eye contact with the cashier, a little blonde thing of about 17, who jumps into action, asking guy walking away if he could help Boy. Guy walks off. I had had enough at this point. I stepped out and asked when anyone was ever going to assist this PAYING CUSTOMER, who wants to spend 129.99. I asked to speak to the department manager, who was one of the people who had walked away... I remended him that WalMart was founded on the principles of value and customer service. I told them that their customer service sucks and that I would not be trading with this store again, and I would tell everyone I know. You've been told. Man, I hate going all Mama on someone. There are a lot of ignorant folks out there. I'm going to shop online as much as I can from now on. [/QUOTE]
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