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Question for Mechanics
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<blockquote data-quote="Son of Butch" data-source="post: 1761590" data-attributes="member: 14585"><p>You're entitled to have your vehicle returned to you in the same condition that you brought it in, but you are not entitled to any improvement for free.</p><p>They are entitled to the labor to diagnose the problem, but they are not entitled to the labor used to break your truck.</p><p></p><p>Now the tricky part and the heart of your question.</p><p>IF they broke the part due to their negligence in trying to disassemble, then you are owed a replacement part of equal value to the one they broke and the extra cost of the labor to install it to bring it back to the same condition it was in.</p><p></p><p>However I don't see any negligence in using the techniques they used.</p><p>Bottom line: you are owed a discount on the labor they incurred breaking it.</p><p>If you're lucky and they're agreeable and feeling guilty, maybe you can get up to a 20% discount on the replacement part and the labor to install it. But because of the age and condition of the truck, I think they would be justified in saying no to those discounts. I wouldn't push it too hard. But I would ask, worse they can say is no.</p><p></p><p>Hey Nesikep any thoughts or comments?</p></blockquote><p></p>
[QUOTE="Son of Butch, post: 1761590, member: 14585"] You're entitled to have your vehicle returned to you in the same condition that you brought it in, but you are not entitled to any improvement for free. They are entitled to the labor to diagnose the problem, but they are not entitled to the labor used to break your truck. Now the tricky part and the heart of your question. IF they broke the part due to their negligence in trying to disassemble, then you are owed a replacement part of equal value to the one they broke and the extra cost of the labor to install it to bring it back to the same condition it was in. However I don't see any negligence in using the techniques they used. Bottom line: you are owed a discount on the labor they incurred breaking it. If you're lucky and they're agreeable and feeling guilty, maybe you can get up to a 20% discount on the replacement part and the labor to install it. But because of the age and condition of the truck, I think they would be justified in saying no to those discounts. I wouldn't push it too hard. But I would ask, worse they can say is no. Hey Nesikep any thoughts or comments? [/QUOTE]
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