MULDOON
Well-known member
- Joined
- Jun 16, 2004
- Messages
- 673
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Subject: FW: What's wrong with this computer user??
This has got to be one of the funniest I've heard of in
a long time. I think
this guy should have been promoted, not fired. This is a
true story from the
Word Perfect Help Line which was transcribed from a
recording monitoring the
Customer Care Department. Needless to say the Help Desk
employee was fired;
however, he/she is currently suing the Word Perfect
organization for "Termination without Cause" (now I know why they record
these conversations!).
PC Tech
"Ridge Hall computer assistance; may I help you?"
Customer
"Yes, well, I'm having trouble with WordPerfect."
PC Tech
"What sort of trouble?"
Customer
"Well, I was just typing along, and all of a sudden the
words went away."
PC Tech
"Went away?"
Customer
"They disappeared."
PC Tech
"Hmm. So what does your screen look like now?"
Customer
"Nothing."
PC Tech
"Nothing?"
Customer
"It's blank; it won't accept anything when I type."
PC Tech
"Are you still in WordPerfect, or did you get out?"
Customer
"How do I tell?"
PC Tech
"Can you see the C: prompt on the screen?"
Customer
"What's a sea-prompt?"
PC Tech
"Never mind, can you move your cursor around the screen?"
Customer
"There isn't any cursor: I told you, it won't accept
anything I type."
PC Tech
"Does your monitor have a power indicator?"
Customer
"What's a monitor?"
PC Tech
"It's the thing with the screen on it that looks like a
TV. Does it have a
little light that tells you when it's on?"
Customer
"I don't know."
PC Tech
"Well, then look on the back of the monitor and find
where the power cord
goes into it. Can you see that?"
Customer
"Yes, I think so."
PC Tech
"Great. Follow the cord to the plug, and tell me if it's
plugged into the wall."
Customer
"Yes, it is."
PC Tech
"When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one?"
Customer
"No."
PC Tech
"Well, there are. I need you to look back there again
and find the other cable."
Customer
"Okay, here it is."
PC Tech
"Follow it for me, and tell me if it's plugged securely
into the back of your computer."
Customer
"I can't reach."
PC Tech
"Uh huh. Well, can you see if it is?"
Customer
"No."
PC Tech
"Even if you maybe put your knee on something and lean
way over?"
Customer
"Oh, it's not because I don't have the right angle -
it's because it's dark."
PC Tech
"Dark?"
Customer
"Yes - the office light is off, and the only light I
have is coming in from the window."
PC Tech
"Well, turn on the office light then."
Customer
"I can't."
PC Tech
"No? Why not?"
Customer
"Because there's a power failure."
PC Tech
"A power...A power failure? Aha, Okay, we've got it
licked now. Do you still have the boxes and manuals and packing stuff
your computer came in?"
Customer
"Well, yes, I keep them in the closet.
PC Tech
"Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to the store you
bought it from."
Customer
"Really? Is it that bad?"
PC Tech
"Yes, I'm afraid it is."
Customer
"Well, all right then, I suppose. What do I tell them?"
PC Tech
"Tell them you're too darn stupid to own a computer."
This has got to be one of the funniest I've heard of in
a long time. I think
this guy should have been promoted, not fired. This is a
true story from the
Word Perfect Help Line which was transcribed from a
recording monitoring the
Customer Care Department. Needless to say the Help Desk
employee was fired;
however, he/she is currently suing the Word Perfect
organization for "Termination without Cause" (now I know why they record
these conversations!).
PC Tech
"Ridge Hall computer assistance; may I help you?"
Customer
"Yes, well, I'm having trouble with WordPerfect."
PC Tech
"What sort of trouble?"
Customer
"Well, I was just typing along, and all of a sudden the
words went away."
PC Tech
"Went away?"
Customer
"They disappeared."
PC Tech
"Hmm. So what does your screen look like now?"
Customer
"Nothing."
PC Tech
"Nothing?"
Customer
"It's blank; it won't accept anything when I type."
PC Tech
"Are you still in WordPerfect, or did you get out?"
Customer
"How do I tell?"
PC Tech
"Can you see the C: prompt on the screen?"
Customer
"What's a sea-prompt?"
PC Tech
"Never mind, can you move your cursor around the screen?"
Customer
"There isn't any cursor: I told you, it won't accept
anything I type."
PC Tech
"Does your monitor have a power indicator?"
Customer
"What's a monitor?"
PC Tech
"It's the thing with the screen on it that looks like a
TV. Does it have a
little light that tells you when it's on?"
Customer
"I don't know."
PC Tech
"Well, then look on the back of the monitor and find
where the power cord
goes into it. Can you see that?"
Customer
"Yes, I think so."
PC Tech
"Great. Follow the cord to the plug, and tell me if it's
plugged into the wall."
Customer
"Yes, it is."
PC Tech
"When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one?"
Customer
"No."
PC Tech
"Well, there are. I need you to look back there again
and find the other cable."
Customer
"Okay, here it is."
PC Tech
"Follow it for me, and tell me if it's plugged securely
into the back of your computer."
Customer
"I can't reach."
PC Tech
"Uh huh. Well, can you see if it is?"
Customer
"No."
PC Tech
"Even if you maybe put your knee on something and lean
way over?"
Customer
"Oh, it's not because I don't have the right angle -
it's because it's dark."
PC Tech
"Dark?"
Customer
"Yes - the office light is off, and the only light I
have is coming in from the window."
PC Tech
"Well, turn on the office light then."
Customer
"I can't."
PC Tech
"No? Why not?"
Customer
"Because there's a power failure."
PC Tech
"A power...A power failure? Aha, Okay, we've got it
licked now. Do you still have the boxes and manuals and packing stuff
your computer came in?"
Customer
"Well, yes, I keep them in the closet.
PC Tech
"Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to the store you
bought it from."
Customer
"Really? Is it that bad?"
PC Tech
"Yes, I'm afraid it is."
Customer
"Well, all right then, I suppose. What do I tell them?"
PC Tech
"Tell them you're too darn stupid to own a computer."
