Should this emplyee have been fired?

[fellersbarnoneranch]

> > This is a true story from the WordPerfect Helpline
> > which was transcribed from a recording monitoring the customer care
> > department.
> >
> > Needless to say, the Help Desk employee was fired
> > however, he is currently suing the WordPerfect
> > organization for "Termination without Cause." This is
> > the actual dialogue of a former WordPerfect Customer
> >
> > Support employee (now I know why they record these
> > conversations) starts here:
> >
> >
> > Employee--"Rich Hall computer assistance; may I help you?"
> >
> > Customer--"Yes, well, I'm having trouble with WordPerfect."
> >
> > Employee--"What sort of trouble?"
> >
> > Customer--"Well, I was just typing along, and all of a sudden the
words
> > went away."
> >
> > Employee--"Went away?"
> >
> > Customer--"They disappeared."
> >
> > Employee--"Hmmm. So what does your screen look like now?"
> >
> > Customer--"Nothing."
> >
> > Employee--"Nothing?"
> >
> > Customer--"It's a blank; it won' t accept anything when I type."
> >
> > Employee--"Are you still in WordPerfect, or did you get out?"
> >
> > Customer--"How do I tell?"
> >
> > Employee--"Can you see the 'C:' prompt on the screen?"
> >
> > Customer! --"What is a sea prompt?"
> >
> > Employee--"Never mind, can you move your cursor around the
screen?"
> >
> > Customer--"There isn't any cursor; I told you, it won't accept
anything
I
> > type."
> >
> > Employee--"Does your monitor have a power indicator?"
> >
> > Customer--"What's a monitor?"
> >
> > Employee--"It's the thing with the screen on it that looks like a
TV.
Does
>
> > it have little light that tells you when it's on?"
> >
> > Customer--"I don't know."
> >
> > Employee--"Well, then look on the back of the monitor and find
where the
> > power cord goes into it. Can you see that?"
> >
> > Customer--"Yes, I think so."
> >
> > Employee--"Great. Follow the cord to the plug, and tell me if it's
plugged
>
> > into the wall."
> >
> > Customer--"Yes, it is."
> >
> > Employee--"When you were behind the monitor, did you notice that
there
> > were two cables plugged into the back of it, not just one?"
> >
> > Customer--"No."
> >
> > Employee--"Well, there are. I need you to look back there again
and!
find
> > the other cable."
> >
> > Customer--"Okay, here it is."
> >
> > Employee--"Follow it for me, and tell me if it's plugged securely
into
the
>
> > back of your computer."
> >
> > Customer--"I can't reach."
> >
> > Employee--"Uh huh. Well, can you see if it is?"
> >
> > Customer--"No."
> >
> > Employee--"Even if you maybe put your knee on something and lean
way
> > over?"
> >
> > Customer--"Oh, it's not because I don't have the right angle it's
because
> > it's dark."
> >
> > Empployee--"Dark?"
> >
> > Customer--"Yes - the office light is off, and the only light I
have is
> > coming in from the window."
> >
> > Employee--"Well, turn on the office light then."
> >
> > Customer--"I can't."
> >
> > Employee--"No? Why not?"
> >
> > Customer--"Because there's a power failure."
> >
> > Employee--"A power.......a power failure?.... Aha, Okay, we've got
it
> > licked now. Do you still have the boxes and manuals and packing
stuff
your
> > computer came in?"
> >
> > Customer--"Well, yes, I keep them in the closet."
> >
> > Employee--"Good.. Go get them, and unplug your system and pack it
up
just
> > like it was when you got it. Then take it back to the store you
bought
it
> > from".
> >
> > Customer--"Really? Is it that bad?"
> >
> > Employee--"Yes, I'm afraid it is."
> >
> > Customer--"Well, all right then, I suppose. What do I tell them?"
> >
> > Employee--"Tell them you're too stupid to own a computer...
> >
> >
> >
> >
>Telling the truth should not cost you your job! The employee
deserves a
>raise!

 

[CKC1586]

This is priceless!!! :lol: :lol: :lol: :lol:

 

[Ryan]

:lol: :lol: That is Hilarious. He just Did what most of us would have wanted to do! :lol: :lol:

 

[Angus Cattle Shower]

I have heard many different ones like this, but they all make me laugh!

 

[sidney411]

I feel like telling some people that some days.......but I know for a fact I would get fired!

 

[Medic24]

Do you get more milk from the cows or the bulls?

yep, I have really been asked that.

 

[ranchwife]

my favorite comedian is bill engvall (blue collar comedy tour) and as he would say..."Here's your sign"!!!! no, he should not have been fired...personally i would have probably done the same....as a nurse, i too have been asked several stupid questions....my personal favorite "should i take this suppository with food or milk?".....now, let's just think about this....

 

[jerry27150]

if he was working for me, he would have been fired. sorry but we can;t all be perfect :shock:

 

[greatgerts]

Medic,
My dad had a pic of our first registered Gert bull in his office. A salesman came in, and said "boy, that cow must produce a lot of milk!"
Needless to say, I picked a bull up and on the way back stopped in at the store and he was there...Had to show him what the difference was.

 

[Jake]

Hey Texan... thought the company promised not to publish that call of yours? :lol: ;-)

 

[Ryan]

Not so much a question, but did hear a guy argueing with a friend of mine trying to tell him that Longhorns could only have one or sometimes two calves because the huge horns tear up the inside of the female. We then pointed out a young calf and enlightened him on the post-birth horn developement in Longhorns

 

[poorboy]

My wife just read this and thought that was the funniest thing ever. She teaches at a high school training students to work at help desks and she couldn't wait to read it to them. :lol:

 

[Victoria]

I think he should have been fired, the customer is always right, even when they are wrong. ;-)