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<blockquote data-quote="Gators Rule" data-source="post: 1398267" data-attributes="member: 15587"><p>I'm a insurance agent, but I'm not too familiar with FB's policy, but I see two errors. 1) Your agent was correct in stating that no one in their office was familiar with that particular coverage. That's commendable. Even after 32 yrs in the business, I say it often...but where they messed up was by not getting familiar before writing and advising you. 2) you should not have let them done so when it was clear they were not up to speed on the policies. I will say how the claim adjuster handled the calculation does sound legit, and it's probably how all companies would handle a case involving grossly underinsured items. I don't fault the claim department, but that "not being familiar" comment probably would leave a sour taste in anyone's mouth. I can see how it could happen though.</p></blockquote><p></p>
[QUOTE="Gators Rule, post: 1398267, member: 15587"] I'm a insurance agent, but I'm not too familiar with FB's policy, but I see two errors. 1) Your agent was correct in stating that no one in their office was familiar with that particular coverage. That's commendable. Even after 32 yrs in the business, I say it often...but where they messed up was by not getting familiar before writing and advising you. 2) you should not have let them done so when it was clear they were not up to speed on the policies. I will say how the claim adjuster handled the calculation does sound legit, and it's probably how all companies would handle a case involving grossly underinsured items. I don't fault the claim department, but that "not being familiar" comment probably would leave a sour taste in anyone's mouth. I can see how it could happen though. [/QUOTE]
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