Did I Go to far ???

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True Grit Farms
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Re: Did I Go to far ???

Postby True Grit Farms » Tue May 16, 2017 1:41 pm

M-5 wrote:I don't want anything for free , I don't want to be compensated for anything . I WANT THEM TO FIRE THE GUY , its pretty simple he needs to make a career change he is not competent enough to be in the job he is in .


He'll make a great car salesman or mortgage broker.
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HDRider
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Re: Did I Go to far ???

Postby HDRider » Tue May 16, 2017 1:44 pm

or a roofer..
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bball wrote: "The juice wasn't worth the squeeze."
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callmefence
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Re: Did I Go to far ???

Postby callmefence » Tue May 16, 2017 1:49 pm

greybeard wrote:
dieselbeef wrote:gb/m5 im with ya..but they don't care. someone dumber than them will come In and spend their money..get screwed and go back unti they get sols new one....nobody cares how pizzed you are...they can just refuse to help your problem until yo get to someone who just ignores you forever....I have only one or 2 places I will let touch anything I own...and some of my friends own service shops I wont let them work on anything I own

I just bought a brand new Kawasaki mule..they had to build it when it came on....yea it was a thrsday..but forgetting to tighten the bolts on the bed is just poor work. I tightened em rather than listen to em rattle...oh btw..same worthless turds that buil ti have to service it the first 20 hrs to keep the kawie warranty....they wont be happy to see me...but they wont care...theres a very long story about how I bought it...


I've worked at those places before. A Ford and a Kubota dealership.
Believe me, a determined customer can MAKE them care.
Seen more than one 'come to jesus' 'all hands on deck' type meeting called after a customer stormed into and then out of the owner's or general manager's office with a grin on his face.

Biggest problem in service depts comes from the parts counter. If customers knew the shenanigans that Parts pulled with the parts ordered for their machines, there'd be killins over it. Parts is notorious for ordering parts for service dept, but when the part(s) comes in, counter guy will put that part on his shelf instead of in the service dept's bin, especially if it's a hot selling item. He just drops a 'back ordered' card in the service dept bin, or enters those words in the computer. It makes the parts guy look good, keeps his customers happy and makes the service dept look like crap to their customers. I saw a service dept manager threaten to take an old cocky parts guy out back and "give you the be nice whippin you so richly deserve".


You see it all the time. Sales overloads services azz. As long as they can get it to someway go through as a sale they get credit. Then blame service.
5s deal included looks like the sales staff was the real hack. Not the guy with the wrench
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HDRider
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Re: Did I Go to far ???

Postby HDRider » Tue May 16, 2017 1:55 pm

It happens all the time fencester.
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bball wrote: "The juice wasn't worth the squeeze."
Dun said, "You gotta be flexible. Do whatever you have to do for the best results within your limitations."


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